BMWNA Announces Best Dealerships for 2010

Jason · 03-11-2010, 10:01 AM

BMW of North America, LLC Announces Best Dealerships for 2010

March 11, 2010 | Press Release

“2010 Center of Excellence” focuses on customer satisfaction, outstanding brand representation, and operational excellence.

Woodcliff Lake, NJ – March 11, 2010… BMW of North America, LLC announced the names of its top performing dealerships in the U.S. This year, 24 out of 338 BMW dealers nationwide were awarded the “2010 Center of Excellence” (COE). The Centers were selected based on the criteria of customer satisfaction, outstanding brand representation, operational excellence and profitability.

While all of the award recipients did well in providing quality service, some 2010 winners continue to exceed the expectations of their customers winning the COE multiple times.

A few noteworthy dealer accomplishments include: Reeves Import Motorcars, Inc. in Tampa, FL for achieving COE nine years; East Bay BMW in Pleasanton, CA and Flow BMW in Winston Salem, NC for winning the award a total of eight times; and Isringhausen Imports in Springfield, IL for winning the award seven times. Additionally, Global Imports has won the COE award for seven consecutive years and Hendrick BMW has won for six consecutive years.

Despite the challenging economy, BMW’s dealer network continues to invest in their sales facilities and workshops spending $340 million in 2009 alone. Dealers recognize the benefits of refining their business processes and focusing on top-tier customer service making BMW one of the most successful franchises in the U.S.

“All BMW dealerships offer a premium experience to our customers, but the 24 Center of Excellence winners excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “It’s a highly coveted award and our top dealers worked hard all year to achieve this high honor – we congratulate them.”

2010 Center of Excellence Award Recipients
New Century BMW | Alhambra CA
East Bay BMW | Pleasanton CA
South Motors BMW | Miami FL
Reeves Import Motorcars, Inc. | Tampa FL
Global Imports | Atlanta GA
Isringhausen Imports | Springfield IL
Dreyer & Reinbold, Inc. | Indianapolis IN
Sunbelt BMW | Meridian MS
Hendrick BMW | Charlotte NC
Flow BMW | Winston Salem NC
DeSimone BMW of Mount Laurel | Mount Laurel NJ
Flemington BMW | Flemington NJ
Sandia BMW | Albuquerque NM
Capital Cities Imported Cars | Glenmont NY
Keeler BMW | Latham NY
Kuni BMW | Beaverton OR
New Motors, Inc. | Erie PA
Sun Motor Cars BMW | Mechanicsburg PA
Rick Hendrick Imports | Charleston SC
Hilton Head BMW | Bluffton SC
Classic BMW | Plano TX
BMW of Austin | Austin TX
BMW of San Antonio | San Antonio TX
BMW of Sterling | Sterling VA

Nutballa · 03-11-2010, 10:34 AM

Yep, just as I thought. BMW of Austin is the best! Awesome service.

David Parker is awesome! Good job San Antonio.

jzmundy · 03-11-2010, 10:42 AM

Congratulations to all the guys at Flow BMW! You all rock...incredible service.

Why Knot · 03-11-2010, 10:44 AM

Not one in New England?

Ender514 · 03-11-2010, 10:54 AM

got mine from DeSimone BMW of Mount Laurel

ezt · 03-11-2010, 10:59 AM

new century? oh please... those guys are the most rude people. they look at me like a lower class asian (most of them are ASIAN!!!) and never care to even help me out. i emailed the dude with a question and had to call him back days later asking why he didn't see my email. lol also, my friend and i went to the showroom with our normal jean and tshirt, they got a WHOLE TEAM in a room and no one bothers to ask if we need help. haha

even their accessories on their website cost about 2x from other bmw sites that i see.

unless you are some rich old dude willing to spend stupid money, you will get no love from them.

They might make more money for bmw, but as for the customer service part, i have to say it's one of the worst services in my life.

Aija · 03-11-2010, 11:16 AM

I can vouch for #2....definitely better than the other BMW dealerships in the bay area..

Booster · 03-11-2010, 11:17 AM

For being an employee at Hendrick BMW in Charlotte, NC, I would just like to say thanks to all of our customers for letting this happen for the 6th year in a row!!

Here is a breakdown per Peer Group:
Dealer Name COE Achievements
Peer Group G (2200 +)
Hendrick BMW 2010, 2009, 2008, 2007, 2006, 2005
Classic BMW 2010
New Century BMW 2010, 2007, 2006, 2003, 2002, 2001
South Motors BMW 2010, 2002, 2001
Global Imports 2010, 2009, 2008, 2007, 2006, 2005, 2004

Peer Group F (1350 - 2199)
Kuni BMW 2010, 2009
DeSimone BMW of Mount Laurel 2010, 2000,1994
BMW of Sterling 2010
BMW of Austin 2010, 2009, 2008, 2005, 2004
Reeves Import Motorcars, Inc. 2010, 2008, 2006, 2004,1999,1998,1997,1996,1995

Peer Group E (950 - 1349)
Dreyer & Reinbold, Inc. 2010
BMW of San Antonio 2010
Rick Hendrick Imports 2010, 2009
Flemington BMW 2010,1994

Peer Group D (600 - 949)
Capital Cities Imported Cars 2010
Flow BMW 2010, 2007, 2006, 2005, 2004, 2003, 2002, 2001
Keeler BMW 2010

Peer Group C (350 - 599)
Isringhausen Imports 2010, 2009, 2005, 2004, 2000,1999,1998
Hilton Head BMW 2010

Peer Group B (200 - 349)
Sunbelt BMW 2010, 2002, 2001, 2000

Peer Group A (0 - 199)
New Motors, Inc. 2010

thesixsins · 03-11-2010, 11:25 AM

KUNI BMW Portland Oregon def gets my vote!

M_Six · 03-11-2010, 11:27 AM

My dealer is on there (Isringhausen). Great dealership, especially the sales folks. Very friendly. I was at a Susan B. Koman test drive day a few years ago and they had a nice spread laid out for lunch. Lots of woman in dresses and guys in suits and so on. Then one of the poor souls from the group home for the mentally disabled that's nearby came wondering in. He looked like a hobo. He walked over and peered at the big map they had set up and made a few comments to no one in particular, then made his way to the buffet line. The owner of the place was there and one of his staff moved towards the guy to shuffle him out of there, but the owner quietly intervened with his staff and let the old guy stay and eat. I thought that showed a lot of class. That's the way they are at Isringhausen. My only beef with them is that they price their CPO cars quite a bit higher than other dealerships. When the day comes for me to move to a ZMR, I'll probably have to look elsewhere.

CJRando · 03-11-2010, 11:32 AM

I've bought vehicles form two of these dealers (Capital Cities Imported Cars | Glenmont NY
Keeler BMW | Latham NY) and had a great experience with both.

BlackSapphireZ · 03-11-2010, 11:43 AM

none in MD...not a surprise

ybbiz34 · 03-11-2010, 12:00 PM

Nice to see Dreyer and Reinbold - Indy get some love.

antzcrashing · 03-11-2010, 12:02 PM

Quote:

Originally Posted by Why Knot

Not one in New England?

I thought the same thing. Shame.

cotmfk · 03-11-2010, 12:30 PM

Congrats to BMW of Sterling!!!

BMWinNorthdakota · 03-11-2010, 12:30 PM

Quote:

Originally Posted by Why Knot

Not one in New England?

Lol at this list

bigdaddycane · 03-11-2010, 12:32 PM

Quote:

Congrats to BMW of Sterling!!!

+1

VOB can suck the big one....awful stealership

MI6 · 03-11-2010, 12:41 PM

Have to agree on New Century- it's not known for its service. I'm surprised Crevier or Bob Smith didn't make the cut....

lostnspace · 03-11-2010, 12:53 PM

Anyone have dealings with BMW of Arlington, VA? That's the closets dealership to me, and would like to avoid having to drive all the way to Sterling, VA for a great deal or to service my vehicle (that is when I acutally buy/lease a one lol, but these things are important to know).

FrankoQ · 03-11-2010, 01:12 PM

Quote:

Originally Posted by BlackSapphireZ

none in MD...not a surprise

I was hoping to see Tischer there. Oh well.

Evan@Tischer · 03-11-2010, 01:14 PM

Quote:

I was hoping to see Tischer there. Oh well.

If any part of that was based on online parts sales and customer service...we'd be number uno.

Evolution_GT · 03-11-2010, 01:16 PM

Gahh... not one in Canada??

03-11-2010, 10:01 AM	#1
Jason Administrator 43851 Rep 21,327 Posts Drives: F80 M3 Join Date: Mar 2005 Location: USA iTrader: (0)	BMWNA Announces Best Dealerships for 2010 BMW of North America, LLC Announces Best Dealerships for 2010 March 11, 2010 \| Press Release “2010 Center of Excellence” focuses on customer satisfaction, outstanding brand representation, and operational excellence. Woodcliff Lake, NJ – March 11, 2010… BMW of North America, LLC announced the names of its top performing dealerships in the U.S. This year, 24 out of 338 BMW dealers nationwide were awarded the “2010 Center of Excellence” (COE). The Centers were selected based on the criteria of customer satisfaction, outstanding brand representation, operational excellence and profitability. While all of the award recipients did well in providing quality service, some 2010 winners continue to exceed the expectations of their customers winning the COE multiple times. A few noteworthy dealer accomplishments include: Reeves Import Motorcars, Inc. in Tampa, FL for achieving COE nine years; East Bay BMW in Pleasanton, CA and Flow BMW in Winston Salem, NC for winning the award a total of eight times; and Isringhausen Imports in Springfield, IL for winning the award seven times. Additionally, Global Imports has won the COE award for seven consecutive years and Hendrick BMW has won for six consecutive years. Despite the challenging economy, BMW’s dealer network continues to invest in their sales facilities and workshops spending $340 million in 2009 alone. Dealers recognize the benefits of refining their business processes and focusing on top-tier customer service making BMW one of the most successful franchises in the U.S. “All BMW dealerships offer a premium experience to our customers, but the 24 Center of Excellence winners excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “It’s a highly coveted award and our top dealers worked hard all year to achieve this high honor – we congratulate them.” 2010 Center of Excellence Award Recipients New Century BMW \| Alhambra CA East Bay BMW \| Pleasanton CA South Motors BMW \| Miami FL Reeves Import Motorcars, Inc. \| Tampa FL Global Imports \| Atlanta GA Isringhausen Imports \| Springfield IL Dreyer & Reinbold, Inc. \| Indianapolis IN Sunbelt BMW \| Meridian MS Hendrick BMW \| Charlotte NC Flow BMW \| Winston Salem NC DeSimone BMW of Mount Laurel \| Mount Laurel NJ Flemington BMW \| Flemington NJ Sandia BMW \| Albuquerque NM Capital Cities Imported Cars \| Glenmont NY Keeler BMW \| Latham NY Kuni BMW \| Beaverton OR New Motors, Inc. \| Erie PA Sun Motor Cars BMW \| Mechanicsburg PA Rick Hendrick Imports \| Charleston SC Hilton Head BMW \| Bluffton SC Classic BMW \| Plano TX BMW of Austin \| Austin TX BMW of San Antonio \| San Antonio TX BMW of Sterling \| Sterling VA __________________ Check on the Latest BMW News Become a fan of Bimmerpost Facebook Follow us on Bimmerpost Twitter Subscribe to Bimmerpost Youtube Channel
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03-11-2010, 10:34 AM	#2
Nutballa Captain 256 Rep 840 Posts Drives: BMW F13 M6 // BMW F22 M235i Join Date: Sep 2008 Location: Austin, Texas+ San Antonio iTrader: (1)	Yep, just as I thought. BMW of Austin is the best! Awesome service. David Parker is awesome! Good job San Antonio. __________________ BMW FTW! "Power is nothing without Control" - Pirelli. Last edited by Nutballa; 03-11-2010 at 12:19 PM..
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03-11-2010, 10:42 AM	#3
jzmundy Major 1002 Rep 1,495 Posts Drives: F97 Join Date: Jan 2008 Location: Raleigh, NC iTrader: (6)	Congratulations to all the guys at Flow BMW! You all rock...incredible service. __________________ Then - E53, E85, E92, E82, F15, F80, G01 Now - F97, Macan S
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03-11-2010, 10:44 AM	#4
Why Knot Private First Class 4 Rep 124 Posts Drives: 2009 135i Join Date: Oct 2009 Location: New England iTrader: (0)	Not one in New England?
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03-11-2010, 10:54 AM	#5
Ender514 General 228 Rep 20,998 Posts Drives: 2009 E92 335i Join Date: Feb 2008 Location: Philly iTrader: (0)	got mine from DeSimone BMW of Mount Laurel __________________ 09' E92 335i \| 6MT \| Montego Blue \| Black Dakota Leather \| Dark Burl Walnut \| Premium \| Sport \| Cold Weather \| Nav \| Sirius \| Comfort Access \| iPod and USB adapter
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03-11-2010, 10:59 AM	#6
ezt Private 4 Rep 68 Posts Drives: '09 335i Covertible Join Date: Dec 2009 Location: Los Angeles iTrader: (2)	new century? oh please... those guys are the most rude people. they look at me like a lower class asian (most of them are ASIAN!!!) and never care to even help me out. i emailed the dude with a question and had to call him back days later asking why he didn't see my email. lol also, my friend and i went to the showroom with our normal jean and tshirt, they got a WHOLE TEAM in a room and no one bothers to ask if we need help. haha even their accessories on their website cost about 2x from other bmw sites that i see. unless you are some rich old dude willing to spend stupid money, you will get no love from them. They might make more money for bmw, but as for the customer service part, i have to say it's one of the worst services in my life.
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03-11-2010, 11:16 AM	#7
Aija Captain 29 Rep 687 Posts Drives: 335Coupe 6-Speed! Join Date: Jan 2006 Location: California, Bay Area iTrader: (0)	I can vouch for #2....definitely better than the other BMW dealerships in the bay area..
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03-11-2010, 11:17 AM	#8
Booster Pave The Rainforest 274 Rep 1,197 Posts Drives: Wagon Join Date: Dec 2005 Location: Norfolk, VA iTrader: (33) Garage List 2007 335i Coupe [0.00]	For being an employee at Hendrick BMW in Charlotte, NC, I would just like to say thanks to all of our customers for letting this happen for the 6th year in a row!! Here is a breakdown per Peer Group: Dealer Name COE Achievements Peer Group G (2200 +) Hendrick BMW 2010, 2009, 2008, 2007, 2006, 2005 Classic BMW 2010 New Century BMW 2010, 2007, 2006, 2003, 2002, 2001 South Motors BMW 2010, 2002, 2001 Global Imports 2010, 2009, 2008, 2007, 2006, 2005, 2004 Peer Group F (1350 - 2199) Kuni BMW 2010, 2009 DeSimone BMW of Mount Laurel 2010, 2000,1994 BMW of Sterling 2010 BMW of Austin 2010, 2009, 2008, 2005, 2004 Reeves Import Motorcars, Inc. 2010, 2008, 2006, 2004,1999,1998,1997,1996,1995 Peer Group E (950 - 1349) Dreyer & Reinbold, Inc. 2010 BMW of San Antonio 2010 Rick Hendrick Imports 2010, 2009 Flemington BMW 2010,1994 Peer Group D (600 - 949) Capital Cities Imported Cars 2010 Flow BMW 2010, 2007, 2006, 2005, 2004, 2003, 2002, 2001 Keeler BMW 2010 Peer Group C (350 - 599) Isringhausen Imports 2010, 2009, 2005, 2004, 2000,1999,1998 Hilton Head BMW 2010 Peer Group B (200 - 349) Sunbelt BMW 2010, 2002, 2001, 2000 Peer Group A (0 - 199) New Motors, Inc. 2010 __________________ Sold: 2015 Pyrite Brown M3 Sold: 2020 Sunset Orange M340i Xdrive Sold: 2021 Bluestone 540i Xdrive Msport
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03-11-2010, 11:25 AM	#9
thesixsins Graphic Designer For Hire... 12 Rep 80 Posts Drives: Imola ZHP 6mt Slicktop Join Date: Oct 2009 Location: Portland Boregon iTrader: (0)	KUNI BMW Portland Oregon def gets my vote! __________________ [IMG][/IMG]
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03-11-2010, 11:27 AM	#10
M_Six Free Thinker 19464 Rep 7,556 Posts Drives: 2016 MB GLC300 4matic Join Date: Jan 2009 Location: Foothills of Mt Level iTrader: (0)	My dealer is on there (Isringhausen). Great dealership, especially the sales folks. Very friendly. I was at a Susan B. Koman test drive day a few years ago and they had a nice spread laid out for lunch. Lots of woman in dresses and guys in suits and so on. Then one of the poor souls from the group home for the mentally disabled that's nearby came wondering in. He looked like a hobo. He walked over and peered at the big map they had set up and made a few comments to no one in particular, then made his way to the buffet line. The owner of the place was there and one of his staff moved towards the guy to shuffle him out of there, but the owner quietly intervened with his staff and let the old guy stay and eat. I thought that showed a lot of class. That's the way they are at Isringhausen. My only beef with them is that they price their CPO cars quite a bit higher than other dealerships. When the day comes for me to move to a ZMR, I'll probably have to look elsewhere. __________________ Mark markj.pics "Life is uncertain, eat bacon now." -UncleWede
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03-11-2010, 11:32 AM	#11
CJRando Enlisted Member 3 Rep 44 Posts Drives: 2007 M6/ 2013 F30 335i Join Date: Apr 2009 Location: Upstate NY iTrader: (1)	I've bought vehicles form two of these dealers (Capital Cities Imported Cars \| Glenmont NY Keeler BMW \| Latham NY) and had a great experience with both.
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03-11-2010, 11:43 AM	#12
BlackSapphireZ Major 109 Rep 1,191 Posts Drives: 22 GLE 53 Coupe Join Date: Aug 2007 Location: Ladson, SC iTrader: (0)	none in MD...not a surprise __________________ 2022 GLE 53 Coupe
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03-11-2010, 12:00 PM	#13
ybbiz34 Brigadier General 706 Rep 4,959 Posts Drives: 2023 330i M Sport Join Date: Jul 2007 Location: USA iTrader: (1)	Nice to see Dreyer and Reinbold - Indy get some love. __________________ Current: '23 G20 M Sport 330i Current: '20 X253 GLC300 SUV Gone: '20 W205 C43 Sedan Gone: '18 W205 C43 Sedan Gone: '13 W204 C63 Sedan
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03-11-2010, 12:30 PM	#15
cotmfk Major General 2151 Rep 6,178 Posts Drives: M3 Join Date: Mar 2009 Location: Somewhere between DC and FL iTrader: (12)	Congrats to BMW of Sterling!!! __________________ When you say impact instead of affect/effect, you are communicating that you don't understand the difference between the two words, and are too lazy to learn.
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03-11-2010, 12:41 PM	#18
MI6 The World is Not Enough 174 Rep 1,088 Posts Drives: Aston DBS-R Join Date: Jun 2006 Location: Skyfall iTrader: (0)	Have to agree on New Century- it's not known for its service. I'm surprised Crevier or Bob Smith didn't make the cut....
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03-11-2010, 12:53 PM	#19
lostnspace Work in progress... 0 Rep 19 Posts Drives: '15 M235i xDrive Join Date: Feb 2010 Location: NoVa iTrader: (0)	Anyone have dealings with BMW of Arlington, VA? That's the closets dealership to me, and would like to avoid having to drive all the way to Sterling, VA for a great deal or to service my vehicle (that is when I acutally buy/lease a one lol, but these things are important to know).
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03-11-2010, 01:16 PM	#22
Evolution_GT Captain 91 Rep 856 Posts Drives: 08A22E93N52 Join Date: Oct 2008 Location: Toronto iTrader: (0)	Gahh... not one in Canada?? __________________
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