[gmoney]

Hey fellow e90posters... I'd like to ask for your expertise and help.

We set up a Toshiba e-studio 455 all in one network device: scanner, copier, and fax machine.

All is well, except one weird situation.

If we scan a document in PDF or tif, we can either save it to a network location or email it just fine.

Now, the device allows a functionality where from any PC we can fax thru it. So if I have a word, pdf, or whatever doc, I can "print" to the fax, and it goes out as a fax.

Well, if I take that scanned PDF, or the TIF and convert it to PDF and I use the fax functionality I just described, then the recipient gets the fax, with only the first portion of the document showing.... the rest of the pages are pitch black.

Now this only happens when faxing a PDF document... I can fax the scanned tif document just fine. And to add confusion to the mix, that same pdf scanned or pdf converted doc that arrives black when faxed from the pc, faxes just fine if I do it directly from the device.

I'm thinking a driver issue.. but I dunno... any suggestions? I thank you in advance for your time.

[gmoney]

Come on guys... anyone?

[OC Guy]

Time to call Toshiba.

[gmoney]

Originally Posted by OC 335i

Time to call Toshiba.

Yeah, I've tried that... thank you.