[scas12]

Originally Posted by QandnotU

I just picked up my i5 M60 equiped with Parking Assistant Plus last Sunday, but I've never seen the option to upgrade to Pro through the Connected Store. I reached out to the BMW and the ConnectedDrive Services customer care replied back with the following:

"Vehicle is not equipped with the necessary technology to have Parking Assistant Professional available. There is no upgrade or retrofit available."

I'm a bit confused as I'm seeing people who purchased it as an over-the-air upgrade on their US spec i5. Is there another hardware component that might be missing from my car that would prevent me from upgrading?

I'm in the same boat and despite evidence to the contrary the dealership has punted on trying to answer the question and just said I should call BMW. Clearly there's something going on with the software update currently and that it's not limited by hardware (given the folks here who have it). When I get a chance I'm going to call BMW and escalate if I get that default answer.

[MikeElmendorf]

I called BMW (I was able to purchase it in iDrive but it has never worked). They “opened a ticket.” That was probably 2 weeks ago. Still no dice and did not work even after dealer updated software.

[scas12]

I called BMW and opened a ticket today, although I had to be a bit forceful about it because the agent said the tickets aren't generally for things that aren't showing up, they're for things you have purchased but aren't working. I pointed out the logical flaw in that approach and he agreed to open the ticket. He said resolution was going be unknown though but that the technical team would pick it up.

[dubb13]

does anyone have any update on when Parking Asst Pro is comping back to the app store

[scas12]

Originally Posted by dubb13

does anyone have any update on when Parking Asst Pro is comping back to the app store

Nothing, I got a generic note today from customer service saying my request was being escalated. I am just going to guess this is a weeks/months problem not a days problem so I don't expect a quick resolution.

I'm going back to driving my car and having fun!

[scas12]

Resolution news: Email on my ticket today says:

"Please be advised that the Parking Assist Professional will be available for purchase once the new Remote Software upgrade is available at the end of May. We apologize for the inconvenience."

[dubb13]

Originally Posted by scas12

Resolution news: Email on my ticket today says:

"Please be advised that the Parking Assist Professional will be available for purchase once the new Remote Software upgrade is available at the end of May. We apologize for the inconvenience."

well that is positive I put in a ticket a week ago I'm guessing that will be the response

[scas12]

Originally Posted by dubb13

well that is positive I put in a ticket a week ago I'm guessing that will be the response

I put my ticket in two ways, one on the phone and then by sending an email and referencing the ticket I put in on the phone. The second one got the result.

[MikeElmendorf]

What email address did you use, SCAS?

[scas12]

customercare@bmwassist.com

[dsgs]

Has anyone had any updates regarding remote control parking? I took my car to the dealer for this issue and, despite many tests and a software update, they were unable to fix anything.
They said something about the car not sending its location to BMW, which seems to be affecting remote parking and the automatic time zone setting. They also said they found no hardware faults.
Maybe someone else has had some luck…

[Scrapula]

When I was doing MyBMW beta testing, I submitted a bug with the car geolocation issue. It couldn’t find the closest BMW dealer which was the use case I was assigned. Probably why the automatic time doesn’t work as well as the parking.

[dubb13]

Originally Posted by dsgs

Has anyone had any updates regarding remote control parking? I took my car to the dealer for this issue and, despite many tests and a software update, they were unable to fix anything.
They said something about the car not sending its location to BMW, which seems to be affecting remote parking and the automatic time zone setting. They also said they found no hardware faults.
Maybe someone else has had some luck…

what firmware version you on? after I got updated to 3/2024.25 mine working just fine

[dsgs]

I'm on the 11/2023.58 software version.
Just to clarify, dubb13, you were on a previous software version and remote control parking was not working, and now that you are on the new version, it has started to work?

[dubb13]

Originally Posted by dsgs

I'm on the 11/2023.58 software version.
Just to clarify, dubb13, you were on a previous software version and remote control parking was not working, and now that you are on the new version, it has started to work?

yes I was on 07/2024.53 and parking asst pro and the welcome light update was not on the app store after update they both appeared
03/2024.25 I was able to buy and activate both with no issues

[Nighthawks]

Originally Posted by dubb13

yes I was on 07/2024.53 and parking asst pro and the welcome light update was not on the app store after update they both appeared
03/2024.25 I was able to buy and activate both with no issues

Thanks! I definitely will try this on Saturday.

[freshxdough]

This is a software issue with the vehicle. Please visit dealer and ask them to review the SIB that pertains to this concern of parking maneuver gets cancelled when using the MYBMW remote app

[MikeElmendorf]

Is there a new software version, Freshxdough?

Fun thing now is getting an alert from MyBMW every day telling me this service is about to expire…which never worked.

[deutsch100]

Originally Posted by Scrapula

When I was doing MyBMW beta testing, I submitted a bug with the car geolocation issue. It couldn’t find the closest BMW dealer which was the use case I was assigned. Probably why the automatic time doesn’t work as well as the parking.

My BMW app for my i5 shows my street address, but the address is 1 digit off.

All past BMWs we've had with Connected Drive/My BMW app, our address was correct.

[freshxdough]

Originally Posted by MikeElmendorf

Is there a new software version, Freshxdough?

Fun thing now is getting an alert from MyBMW every day telling me this service is about to expire…which never worked.

The issue occurs with a specific software level. And yes, there’s always new software. We’re on 24-03 right now at dealer software. RSU is usually one behind

[SkykingUSA]

Just FYI - my car was upgraded to 2024/03.42 today and I am able to buy the Parking Assistant Professional (which I did). When I get a chance to play with it, I'll update this thread if I have any issues.

[pfannenstiel]

Originally Posted by SkykingUSA

Just FYI - my car was upgraded to 2024/03.42 today and I am able to buy the Parking Assistant Professional (which I did). When I get a chance to play with it, I'll update this thread if I have any issues.

Posting another forum user's experience to be aware of some issues... https://www.i5talk.com/threads/fool-...this-time.428/