LIFTED! Delivery Stop on Certain BMW M2, M3, M4, 5 and 6 Series For Rear Differential

SakhirM4 · 07-31-2016, 09:57 PM

People will survive the wait. I ordered my M4 in February 2014 and did not take delivery until late August 2014 - a 6 month wait and I survived.

Why are people trashing BMW over this? They did not cause this to happen and do not make the differentials. Be glad that they identified the problem and are taking actions to make it right. It can't happen overnight. Many people need to take a chill pill

TrevorM3 · 07-31-2016, 10:02 PM

Quote:

Originally Posted by SakhirM4

People will survive the wait. I ordered my M4 in February 2014 and did not take delivery until late August 2014 - a 6 month wait and I survived.

Why are people trashing BMW over this? They did not cause this to happen and do not make the differentials. Be glad that they identified the problem and are taking actions to make it right. It can't happen overnight. Many people need to take a chill pill

I think the "chill pill" stage is gone. People are frustrated, BMW has provided no answers. Genius is no help, (because again, bmw has given them next to nothing) and people all over the board have called BMWNA awaiting a 1-3 response time...

Think about this, the only info many people have is from THIS forum. While we all use this forum for resources, it still shouldn't be the main place to FIND info on a recall holding back hundreds of cars. Imagine all the folks who don't use internet boards, left completely in the dark.

Just not right imo. We all recognize things go wrong from start to finish etc, but people just want to know a timetable on things at this point. Thats all

nirvana19 · 08-01-2016, 12:32 AM

Quote:

Originally Posted by TrevorM3

you've probably never picked up a ratchet in your life.

sit down.

What I stated is accurate per working on BMWs since I was 14 and remaining friends with folks who ended up pursuing auto mechanics as a career and work at BMW dealership service bays in my hometown.

You're a bit of a troll.

2kaccordocoupe · 08-01-2016, 02:00 AM

I picked up my MY2017 M4 on European Delivery on July 26th. Car was repaired and cleared for delivery.

cibble10 · 08-01-2016, 08:36 AM

Quote:

Originally Posted by 2kaccordocoupe

I picked up my MY2017 M4 on European Delivery on July 26th. Car was repaired and cleared for delivery.

To use that wonderful Monty Python film quote:

"You lucky lucky bast*rd"

JDubz · 08-01-2016, 08:37 AM

Quote:

Originally Posted by 2kaccordocoupe

I picked up my MY2017 M4 on European Delivery on July 26th. Car was repaired and cleared for delivery.

I guess this is promising.

Edit - still nothing from genius on my side.

Hockey22 · 08-01-2016, 10:49 AM

Same here, my car just arrived in port today , now my 2017 M4 is on the stop delivery list . Spoke to Genius this morning, no fix update . They did tell me that some cars were being fixed but no timeline for my car .

stevetenney · 08-01-2016, 01:00 PM

Quote:

Originally Posted by JDubz

I guess this is promising.

Edit - still nothing from genius on my side.

Is your car at the PC? Mine has been there for almost a month. I'm having my CA check if they have any idea when the parts will arrive.

sb1805 · 08-01-2016, 01:01 PM

My 2016 M4 has an updated dealer delivery date of 8/15 (said the work order has started) according to Genius. My car arrived at port Hueneme on 7/18.

5against8 · 08-01-2016, 01:10 PM

Quote:

Originally Posted by sb1805

My 2016 M4 has an updated dealer delivery date of 8/15 (said the work order has started) according to Genius. My car arrived at port Hueneme on 7/18.

I think we were on the same boat. I now have a dealer delivery date of 8/16.

sb1805 · 08-01-2016, 01:12 PM

Quote:

Originally Posted by 5against8

Quote:

Originally Posted by sb1805

My 2016 M4 has an updated dealer delivery date of 8/15 (said the work order has started) according to Genius. My car arrived at port Hueneme on 7/18.

I think we were on the same boat. I now have a dealer delivery date of 8/16.

Nice!

JDubz · 08-01-2016, 02:58 PM

Quote:

Originally Posted by stevetenney

Quote:

Originally Posted by JDubz

I guess this is promising.

Edit - still nothing from genius on my side.

Is your car at the PC? Mine has been there for almost a month. I'm having my CA check if they have any idea when the parts will arrive.

I think mine arrived at the VPC between 7/10 and 7/15. Was supposed to pick up last Friday.

aussieintexas · 08-01-2016, 04:29 PM

Quote:

Originally Posted by drexplode

I had the ultimate pleasure of speaking with Thomas Schemera the head of BMW ///M NA today after escalating the issue within BMW. He reiterated what David relayed to me yesterday and assured me that people are working around the clock to deliver the new differentials. He also confirmed without me asking that it's a NVH issue and not a recall. I expressed to him that the community is frustrated because communication is lacking. He is working to feed this information through the large machine that is BMW corporate.

All though we are a close, tight, and connected community we are probably a small percentage of the M population. Therefore, in my opinion, most of the customers outside of our network wont know the difference or accept a few week delay. Again, purely my guess. So, all though i'm frustrated, I also understand the logic to hold the cars at VPC vs. use dealer network. A few of us that were caught in transit to ED / PCD were affected the most and it completely sucks - please escalate your frustration to your CA.

He is a really nice guy and equally frustrated as us because he has M roots, and knows the M community is extremely loyal and passionate about the brand. For me, some average Joe, to receive a call from him speaks volumes to the commitment they have to resolve the issue and get us on the road with our new babies. Personally, i'm stuck not sure if I am able to take delivery on 8/8 (probably not) but this phone call helped to put my frustration at ease.

I hope this info helps and don't hesitate to drop me a PM.
I
-Greg

Got a great call from Thomas as well great guy. Work with customer relations.

drexplode · 08-01-2016, 04:37 PM

Quote:

Originally Posted by aussieintexas

Quote:

Originally Posted by drexplode

I had the ultimate pleasure of speaking with Thomas Schemera the head of BMW ///M NA today after escalating the issue within BMW. He reiterated what David relayed to me yesterday and assured me that people are working around the clock to deliver the new differentials. He also confirmed without me asking that it's a NVH issue and not a recall. I expressed to him that the community is frustrated because communication is lacking. He is working to feed this information through the large machine that is BMW corporate.

All though we are a close, tight, and connected community we are probably a small percentage of the M population. Therefore, in my opinion, most of the customers outside of our network wont know the difference or accept a few week delay. Again, purely my guess. So, all though i'm frustrated, I also understand the logic to hold the cars at VPC vs. use dealer network. A few of us that were caught in transit to ED / PCD were affected the most and it completely sucks - please escalate your frustration to your CA.

He is a really nice guy and equally frustrated as us because he has M roots, and knows the M community is extremely loyal and passionate about the brand. For me, some average Joe, to receive a call from him speaks volumes to the commitment they have to resolve the issue and get us on the road with our new babies. Personally, i'm stuck not sure if I am able to take delivery on 8/8 (probably not) but this phone call helped to put my frustration at ease.

I hope this info helps and don't hesitate to drop me a PM.
I
-Greg

Got a great call from Thomas as well great guy. Work with customer relations.

Did he share any other info than what I posted?

aussieintexas · 08-01-2016, 04:54 PM

Quote:

Originally Posted by drexplode

Did he share any other info than what I posted?

No. Just was very apologetic and friendly. Promised to help as much as he could.

PMD you

drexplode · 08-01-2016, 08:05 PM

Give me my damn car BMW!!! Shut up and take my money - I know you want it to kick MB/Audi's ass!

drexplode · 08-01-2016, 08:08 PM

Quote:

Originally Posted by Mikehb18

guys more bad news, the new differentials are at the port but 75% of them were found with damage and or gears not probably interlocking.. Looks like the wait will continue for the next batch..

sorry to be the gullible one on the block but is there any validity to this?

Vitacura · 08-01-2016, 08:43 PM

Quote:

Originally Posted by drexplode

sorry to be the gullible one on the block but is there any validity to this?

Who knows, they haven't been back to expand on that, but they mentioned they work for BMW on an earlier post.

Another day and no new info on my car. I am being told to sit tight and wait for news.. and to add insult to injury my 90 day credit app expired again. So if I want it I have to submit a third credit application for the car.

TrevorM3 · 08-01-2016, 09:06 PM

Quote:

Originally Posted by Vitacura

Who knows, they haven't been back to expand on that, but they mentioned they work for BMW on an earlier post.

Another day and no new info on my car. I am being told to sit tight and wait for news.. and to add insult to injury my 90 day credit app expired again. So if I want it I have to submit a third credit application for the car.

that sucks man... maybe consider searching for a similar build car??

Draper · 08-01-2016, 10:23 PM

Quote:

Originally Posted by Mikehb18

guys more bad news, the new differentials are at the port but 75% of them were found with damage and or gears not probably interlocking.. Looks like the wait will continue for the next batch..

Which 'port' are you referring to? Maybe you meant a specific VPC? I'm sure you didn't mean an actual ship port, because those wouldn't be arriving for another 10-20 days.

These things are shipping via air freight.

gmzanatta · 08-01-2016, 10:35 PM

Quote:

Originally Posted by Draper

Quote:

Originally Posted by Mikehb18

guys more bad news, the new differentials are at the port but 75% of them were found with damage and or gears not probably interlocking.. Looks like the wait will continue for the next batch..

Which 'port' are you referring to? Maybe you meant a specific VPC? I'm sure you didn't mean an actual ship port, because those wouldn't be arriving for another 10-20 days.

These things are shipping via air freight.

Nope they're on a boat. Been confirmed by BMW rep on a call earlier this week with my GM and I. They were due to get in sometime today though, as my car's new pick up date is Friday.

I'll check in with them tomorrow and post any updates I have. This better not be another delay because I'm already making payments on a car I can't drive

and if the delay is real I may be asking for a refund.

Sandow · 08-01-2016, 11:06 PM

Quote:

Originally Posted by drexplode

sorry to be the gullible one on the block but is there any validity to this?

I'm pretty sure he's being sarcastic about the differentials not working properly.

07-31-2016, 09:57 PM	#573
SakhirM4 Major General 10787 Rep 8,852 Posts Drives: '15 SO M4/'20 Z4 M40i Join Date: Jul 2014 Location: Austin, TX iTrader: (0) Garage List 2020 BMW Z4 M40i [10.00] 2015 BMW M4 [8.76]	People will survive the wait. I ordered my M4 in February 2014 and did not take delivery until late August 2014 - a 6 month wait and I survived. Why are people trashing BMW over this? They did not cause this to happen and do not make the differentials. Be glad that they identified the problem and are taking actions to make it right. It can't happen overnight. Many people need to take a chill pill __________________ Tejas Chapter, BMW CCA, mem #23915, President 27 years, www.tejaschapter.org
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08-01-2016, 02:00 AM	#576
2kaccordocoupe Brigadier General 1284 Rep 4,703 Posts Drives: Former ///M Driver Join Date: Nov 2008 Location: The 6ix iTrader: (2)	I picked up my MY2017 M4 on European Delivery on July 26th. Car was repaired and cleared for delivery.
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08-01-2016, 10:49 AM	#579
Hockey22 New Member 10 Rep 25 Posts Drives: 2017 BMW M4 ZCP Join Date: Dec 2013 Location: New York iTrader: (0) Garage List 2017 M4 [0.00]	Same here, my car just arrived in port today , now my 2017 M4 is on the stop delivery list . Spoke to Genius this morning, no fix update . They did tell me that some cars were being fixed but no timeline for my car .
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08-01-2016, 01:01 PM	#581
sb1805 Private First Class 22 Rep 120 Posts Drives: 2016 M4 Join Date: Dec 2015 Location: Los Angeles iTrader: (0)	My 2016 M4 has an updated dealer delivery date of 8/15 (said the work order has started) according to Genius. My car arrived at port Hueneme on 7/18.
	Appreciate 0 Quote

08-01-2016, 08:05 PM	#588
drexplode Brigadier General 1848 Rep 3,101 Posts Drives: G26 i4x Join Date: Jul 2007 Location: Walled Lake Michigan iTrader: (17)	Give me my damn car BMW!!! Shut up and take my money - I know you want it to kick MB/Audi's ass!
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