Are dealers responsible for the paint damage?

cal99_99 · 05-30-2007, 10:34 PM

I took my old 99 jetta for some maintenence service at the vw dealer and cost me $800. When my parents drove my car back to home, I found out the paint on the hood is damaged (size like bigger than my hand). The paint just came off. I don't know if dealer will responsible for it. They probably deny it was their fault. what should I do? lucky it is not my BMW.

GeorgiaTech335coupe · 05-30-2007, 10:39 PM

My 335 got a chip in the paint and was bubbling around the chip on the front bumper. I took it to the dealer and got it covered under warranty. Good luck with VW.

Revlis · 05-31-2007, 12:14 AM

Probably Not, Hard spot for the dealer to damage... I'd look into other sources for teh damage.

E90330iS · 05-31-2007, 12:40 AM

Your Jetta or BMW???

STE92VE · 05-31-2007, 06:07 AM

Dealers are responsible for any damage inflicted on your car while it is in their possession. When I brought my car in, they did an inspection and noted any dings, scratches, etc, before they accepted it.

SpecC · 05-31-2007, 06:55 AM

there's a paint bubble in 2 spots of my car and they wouldn't fix it. good luck with yours though

LEDZEP · 05-31-2007, 06:55 AM

A dealership has custodial responsibility while your car is their care, or the care of anyone they sub-contract.

A good practice is to always have someone from service (preferably the service manager) inspect the car with you when you drop it off, and again when you pick it up. Any visible damage should be noted in writing. This protects both you and the dealership from false claims and arguments.

Without this, it will be a matter of integrity, and not too many people have that anymore.

bronco · 05-31-2007, 07:53 AM

Since you probably do not have any visual inspection done before you left you car at the dealership....good luck proving that they did it. And your parents already left the dealership...hard to prove that the damage was done while you car was in for service

dmboone25 · 05-31-2007, 08:09 AM

Quote:

Originally Posted by E90330iS

Your Jetta or BMW???

It was on his Jetta, not the Bimmer.

I doubt the dealer will accept responsibility for this, but it never hurts to ask, so good luck.

achien · 05-31-2007, 08:12 AM

Quote:

Originally Posted by bronco

Since you probably do not have any visual inspection done before you left you car at the dealership....good luck proving that they did it. And your parents already left the dealership...hard to prove that the damage was done while you car was in for service

+1
you have to report this before leaving hte dealership, otherwise, it's just your word against theirs.

JOEVISTA · 05-31-2007, 09:58 AM

the only way the dealership is responsible is if damaged by them or paint defects.

cal99_99 · 06-01-2007, 09:59 PM

I went back to the dealer today and showed him about the paint. He said he will take care of it. I am very happy about it.

05-30-2007, 10:34 PM	#1
cal99_99 Second Lieutenant 30 Rep 257 Posts Drives: 2007 328i coupe Join Date: Aug 2006 Location: orlando, FL iTrader: (0)	Are dealers responsible for the paint damage? I took my old 99 jetta for some maintenence service at the vw dealer and cost me $800. When my parents drove my car back to home, I found out the paint on the hood is damaged (size like bigger than my hand). The paint just came off. I don't know if dealer will responsible for it. They probably deny it was their fault. what should I do? lucky it is not my BMW. __________________ TiAg 328i coupe with zsp, nav, ca, rearshade, power seats, black leatherette with burl walnut trim. Placed order:9-16-06 production started:10-18-06 Production finished:10-24-06 waited at port of exit:10-25-06 Shipped: 11-01-06 Arrived:11-16-06 At VPC:11-21-06 At dealer:11-25-06 delivery: 11-27-06
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05-30-2007, 10:39 PM	#2
GeorgiaTech335coupe Lieutenant Colonel 86 Rep 1,883 Posts Drives: Black BMW 335i coupe Join Date: Mar 2007 Location: USA iTrader: (0)	My 335 got a chip in the paint and was bubbling around the chip on the front bumper. I took it to the dealer and got it covered under warranty. Good luck with VW.
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05-31-2007, 12:14 AM	#3
Revlis Now With 33% MORE Sarcasm Free! 166 Rep 3,462 Posts Drives: M4 i3 X3 Join Date: Feb 2007 Location: Phoenix AZ iTrader: (0)	Probably Not, Hard spot for the dealer to damage... I'd look into other sources for teh damage. __________________ A BMW is Just a Car, it doesn't make you smart, handsome, clever, better, cool, or wealthy.
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05-31-2007, 12:40 AM	#4
E90330iS Major General 151 Rep 6,333 Posts Drives: BMW M4 Join Date: Jan 2006 Location: Arcadia, California iTrader: (56) Garage List 2006 330i [0.00]	Your Jetta or BMW??? __________________ 2017 BMW M4 DCT Lease Transfer: https://f80.bimmerpost.com/forums/sh...8#post23736398
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05-31-2007, 06:07 AM	#5
STE92VE STEVIL Empire 231 Rep 6,297 Posts Drives: Fast Join Date: May 2006 Location: Long Island, NY iTrader: (0)	Dealers are responsible for any damage inflicted on your car while it is in their possession. When I brought my car in, they did an inspection and noted any dings, scratches, etc, before they accepted it. __________________ 2007 E92 328i 6MT-Space Gray/Black Dakota/Gray Poplar w/heated seats-PCD 4/27/07 (SOLD) 2009 E90 328i xDrive 6AT-Space Gray/Oyster Dakota/Dark Burl Walnut w/ZPP,ZCW,Xenons-ED 4/17/09 - Redelivery 5/30/09 (SOLD) 2014 E84 xDrive28i 8AT-Alpine White/Black Nevada/Silver Matte w/ZMV,ZLP,494 - DD 3/14/14 (SOLD)
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05-31-2007, 06:55 AM	#6
SpecC Completely obsessed with detailing 308 Rep 15,441 Posts Drives: E90 SG 330i, white Scion tC Join Date: Nov 2006 Location: San Francisco and Davis iTrader: (4)	there's a paint bubble in 2 spots of my car and they wouldn't fix it. good luck with yours though
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05-31-2007, 06:55 AM	#7
LEDZEP Lieutenant General 444 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	A dealership has custodial responsibility while your car is their care, or the care of anyone they sub-contract. A good practice is to always have someone from service (preferably the service manager) inspect the car with you when you drop it off, and again when you pick it up. Any visible damage should be noted in writing. This protects both you and the dealership from false claims and arguments. Without this, it will be a matter of integrity, and not too many people have that anymore. __________________ I think it is bad luck to be superstitious
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05-31-2007, 07:53 AM	#8
bronco Colonel 79 Rep 2,104 Posts Drives: e92 Join Date: Nov 2006 Location: Atlanta iTrader: (0)	Since you probably do not have any visual inspection done before you left you car at the dealership....good luck proving that they did it. And your parents already left the dealership...hard to prove that the damage was done while you car was in for service __________________ SaaS - The world of tomorrow is already here...www.saaschronicles.com
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05-31-2007, 09:58 AM	#11
JOEVISTA Private 3 Rep 96 Posts Drives: 335d blk/blk Join Date: Jan 2007 Location: boca raton,fl iTrader: (0)	the only way the dealership is responsible is if damaged by them or paint defects.
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06-01-2007, 09:59 PM	#12
cal99_99 Second Lieutenant 30 Rep 257 Posts Drives: 2007 328i coupe Join Date: Aug 2006 Location: orlando, FL iTrader: (0)	I went back to the dealer today and showed him about the paint. He said he will take care of it. I am very happy about it. __________________ TiAg 328i coupe with zsp, nav, ca, rearshade, power seats, black leatherette with burl walnut trim. Placed order:9-16-06 production started:10-18-06 Production finished:10-24-06 waited at port of exit:10-25-06 Shipped: 11-01-06 Arrived:11-16-06 At VPC:11-21-06 At dealer:11-25-06 delivery: 11-27-06
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