ok... i know this has nothing to do with bmw but i just had bad day and had to vent out...
here's the situation. i bought this hp laptop from walmart down renton store (store #2516) back in 28th of january, 2009. i went into the store and asked for hp laptop on the shelf. sales rep was telling me they don't keep anything on the shelves and she has to pick it up from the back. i was like, ok lets go do that. she asked me to wait outside of storage room and 20 minutes later i picked up the laptop. come to think of it now, i must have to say it was bit weird that i had to wait right in front of storage room for nearly 20+ minutes to just get the laptop...
took it home, opened up the pkg, found out that it's not brand new computer. i mean, there's scratch on top, fan on the bottom cleary shows wear on it and serial numbers not matching up with the box. i was like wth...
and took it to the walmart nearby. they told me that since serial numbers not matching up, i'd have to take it to where i bought it from. so i drove all the way down to renton store again and explained it couple more times to reps and managers there. one of the assistant manager there, wii (yes that was his name
), told me that the computer was purchased back in 2007 or something and hasn't been returned since so there's nothing he can do now, it'll require more investigation or what not and will contact me regarding this matter as they find something out with this case...
a week went by, nothing happened. so i called this wii guy back and told him what's going on. he said he'll check back with his boss, name frank snowman, and be back. no answer on that day. last friday, i got called from another manager, i think his name was drew i believe, basically stating that after the investigation, they can't return this product because of serial numbers are not matching up and if i still concern about this matter, contact this frank guy from asset protection.
so today, i went ahead and called this frank guy and he's basically repeating a same thing and say we never sell used product and this never happened. so i said it just did happened and i would like to see cctv or any other "investigation" of his... he said bring the laptop with receipt and he will take a look. so i drove down there again through 5 o'clock traffic, hoping he got something on it...
went there, store was really busy, waited 5~10 minutes or so and this frank guy showed up. shook hand and was going to tell him what's going on. yes i said i was going to. he cut me off and look me under and said he'll take a look. he called up another rep to take a look at transaction numbers and nothing showed up. asked same guy to check back on cctv record. apparantly that's not available. he got frustrated and looked at the laptop for like 10 second and took another quick glence at me and sales receipt. next thing i know he's asking me to leave because he "think" that i bought the computer and switch up and trying to return. so i got extremely pissed at that point and asked him "are you accusing me now, you'll be facing lawsuit on yourass for that..." and he said there's nothing going to be done today and he'll call police if i don't leave and kept threatening him.
i asked him his full name and contact info, no answers from him and he just went straight to the back, irnoring me whole time... got some info from some other customer service rep and went out because there's no point stood there by myself...
what i can't stand with it is not only i'm $650 out, but also the way this frank guy treated me. i felt like he's treating me like a teenage-punk trying to make quick bucks by switching the product and return... i never really expected anything like this would ever happen to me, especially from big company like walmart... i'm seriously considering lawsuit against them or something... for now i just needed to vent out and share some moments of my bad-day...
any thought would be appreciated... any lawyer out there???
