Quote:
Originally Posted by ToddRGuy
Over the years, I've found that vehicle service departments at times say things that are completely absurd. I would politely tell them that the loaner does not to do that, as you stated.
I had a 'noise' on a previous Acura, that they basically refused to deal with because it was 'just a normal sound'. After a couple of service visits, and them being dismissive, I invoked Acura Client Relations. That did the trick. Funny, that 'normal sound' ended up being some sort of axle nut on the Acura that wasn't positioned correctly.
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I didn’t want to go off on my tangent how I personally think BMWs technicians and service advisors have gotten so stupid, and how they have an excuse for everything. But I do agree with you. I’ve been persistent and I sent some videos to them so hopefully they get back soon.