Quote:
Originally Posted by AiredaleDad
They are probably not lying to you. It's entirely possible they are telling you the truth. The car on that rack might be in a state of disassembly that prevents it from being moved until it is done. However, they should have informed you of this when you came to turn in your car. Then they should have given you the option to have them contact you when the rack was coming open to bring your car in. But they would likely rather have the car there, so as soon as it is freed up they can move onto your car without waiting for you to schedule to bring it in at YOUR convenience. The whole time, they could be working on another car but now have to keep that rack free waiting for you.
I say you should be patient. You do not want to make an enemy of the service dept because they are not stopping work on another car so they can get to yours first. You are not put out as you have a service loaner for the duration until your car is ready. It might not be as nice as yours, but it could be worse. They could put you in a rental Camry waiting for your Bimmer back.
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I agree with this, it could also be worth asking if there’s another dealer within reasonable distance that might have a battery rack that is open and could expedite the situation.