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I can say that our local dealers seem to be significantly backed up anytime I have had an issue with our PHEV's. I get the sense that not all techs are necessarily trained to work on hybrid and EV drive trains yet, but I don't know how true that is nationally. Dropping the battery on the I5 looks like quite a production, and who knows how long the repair will take on the other car once they get past the battery. It has taken over a month each time I have taken in a PHEV With hybrid-drive-specific repairs. When I bought our X5, the finance manager mentioned that the service center is overrun in general at all times due to the high number of electronics/software issues that they are having with newer models. So in my limited experience, BMW seems to be struggling when t comes to servicing their electrified models -- interested to hear if others are having more luck. It's also a function of BMW's ever-increasing mainstream success -- I know that only one of our two local dealers was built recently, and the older one was never set up for the volume they are trying to support now.
They should have set some level of expectation for you though -- I know I was furious the first time they told me that it was going to take weeks rather than days, but they had given me a decent loaner so I just rolled with it. The service centers are still apparently catching up with the new technologies. Some day hopefully they will have more than one BEV-capable rack!
My I5 just developed the AC knock but I am holding off on taking it in because I am enjoying it too much to give it up this soon. I'll wait until they drop a service bulletin for the squeaky side view mirror and get those both knocked out at once.
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