Quote:
Originally Posted by Theophilus
Greetings,
I have an issue with my service center and would like to hear your feedback as to what my next step should be.
My i5 M60 has a service bulletin for the HVAC knocking noise. I took it to BMW of Buena Park and they verified the concern. They told me they'd get the parts and call me back to get the repair done. Indeed, they called me back and I brought the car in two weeks ago; they gave me an i5 eDrive40 as a loaner for the entire time.
When I checked on the vehicle a week ago, the advisor told me they haven't even touched the car, because the repair requires removing the high voltage battery and there is only one rack to do that, which was being used by another car.
It has been two weeks now and they haven't done anything with my car. What would you do? Is it normal for BMW dealers to be this delayed with electric cars?
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They are probably not lying to you. It's entirely possible they are telling you the truth. The car on that rack might be in a state of disassembly that prevents it from being moved until it is done. However, they should have informed you of this when you came to turn in your car. Then they should have given you the option to have them contact you when the rack was coming open to bring your car in. But they would likely rather have the car there, so as soon as it is freed up they can move onto your car without waiting for you to schedule to bring it in at YOUR convenience. The whole time, they could be working on another car but now have to keep that rack free waiting for you.
I say you should be patient. You do not want to make an enemy of the service dept because they are not stopping work on another car so they can get to yours first. You are not put out as you have a service loaner for the duration until your car is ready. It might not be as nice as yours, but it could be worse. They could put you in a rental Camry waiting for your Bimmer back.