[Theophilus]

Greetings,

I have an issue with my service center and would like to hear your feedback as to what my next step should be.

My i5 M60 has a service bulletin for the HVAC knocking noise. I took it to BMW of Buena Park and they verified the concern. They told me they'd get the parts and call me back to get the repair done. Indeed, they called me back and I brought the car in two weeks ago; they gave me an i5 eDrive40 as a loaner for the entire time.

When I checked on the vehicle a week ago, the advisor told me they haven't even touched the car, because the repair requires removing the high voltage battery and there is only one rack to do that, which was being used by another car.

It has been two weeks now and they haven't done anything with my car. What would you do? Is it normal for BMW dealers to be this delayed with electric cars?