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I bought my Audi from them, they were the only place in the country that had the options I wanted. Everything went perfect, delivered on time, excellent communication, car was as described, got a perfect PPI and even got physical plates came on time (didn't even know they did that part). I did have a thermostat and water pump failure on the car near the end of the warranty period. They took care of it no questions asked at my indy shop, cost $2600. I think where you see the issues with them is on the cheap cars. I wouldn't hesitate buying from them again.
My purchase at a Volvo/BMW dealer went horrible, they couldn't get my tags until over 100 days which caused me to have to drive on dealer plates.
They sell more cars than anyone so of course there is going to be issues.
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