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That's why I NEVER use UPS when shipping stuff from the U.S. I learned my lesson a long time ago. They always screw us. They have a handling fee to bring the package across the border, then the duty, then the Canadian taxes, then the Canada Revenue Agency handling fee.
I always ask for USPS shipping, and ask that the value be declared as $20 or less. Even if you get charged taxes, it's only the Canadian taxes and a $5 handling fee. With UPS, their extra fees pretty much double that cost.
So as a courtesy to your Canadian customers, always use USPS. I won't buy from US sellers who insist on UPS.
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